Patient's Rights

We value the relationship we have with our patients, a relationship that is based on mutual respect, understanding and cooperation. It is the foundation on which the rehabilitation process is built and on which we deliver care. To optimize your recovery and make your stay at Northshore Rehabilitation Hospital as rewarding as possible, we ask that you abide by the following guidelines:

  • Please provide staff with all relevant information necessary to develop and implement your plan of care and to help ensure the coordination of your insurance and medical benefits.
  • You are encouraged to ask questions about your plan of care and staff support of your rehabilitation. We believe that an informed patient is the cornerstone of a safe and effective care environment.
  • Depending on your insurance coverage, you may be responsible for a portion of your bill for services provided. You are obligated to fulfill your financial commitments.
  • Remember that for the comfort and safety of all of our patients, staff and visitors, Northshore Rehabilitation Hospital is a smoke-free, drug-free and alcohol-free campus.
  • Please be courteous and considerate of other patients and of our hospital staff. We ask that you assist us in maintaining a quiet healing environment and respect hospital property.
  • Our patients are expected to be active participants in the rehabilitation process and follow the agreed upon treatment plan and clinical instructions. Skills learned in your therapy sessions, particularly those related to activities of daily living, should be applied and practiced on the nursing unit, in dining/public areas and other related settings as recommended by your physicians and therapists. Each patient accepts the consequences of his/her informed participation in the agreed upon plan.
  • Observe posted visiting hours and visitor rules. Note that an exception will be made and a special pass will be provided for a family member or other caregiver who is participating in a training/education session.
  • Under certain circumstances it may become necessary to transfer you to another room within our hospital. We ask for your understanding and cooperation and apologize in advance for any inconvenience this may cause.
  • We typically discharge patients in the morning. If for any reason, you are unable to leave at this time, please understand that your room may need to be prepared for another patient. In that case, your belongings will be held for you in a secure area.